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Select the shared mailbox you want to edit, then select Email apps > Edit. Choose the apps that a shared mailbox can use to access Microsoft email If you want to allow everyone to see the Sent email, in the admin center, edit the shared mailbox settings, and select Sent items > Edit. Instead, they are saved to the Sent Items folder of the person who sent the message. There's no way to only send to people outside your organization but not to people inside your organization.Īllow everyone to see the Sent email (the replies)īy default, messages sent from the shared mailbox aren't saved to the Sent Items folder of the shared mailbox. If you want to also send a reply to people outside your organization, select the check box, who you want to get the reply, and type the text. Set the toggle to On, and choose whether to send the reply to people inside your organization or outside your organization.Įnter the reply you want to send to people inside your organization. Select the shared mailbox you want to edit, then select Automatic replies > Edit. Send automatic replies from a shared mailbox To forward to multiple addresses, you need to create a distribution group for the addresses, and then enter the name of the group in this box. Set the toggle to On, and enter one email address to forward the messages to. Select the shared mailbox you want to edit, then select Email forwarding > Edit.

You can forward the messages to any valid email address or distribution list. You do not need to assign a license to the shared mailbox in order to forward email that's sent to it. If you want to change the primary email address, your mailbox must have more than one email alias.įorward emails that are sent to a shared mailbox Select the shared mailbox you want to edit, and then select Edit next to Name, Email, Email aliases.Įnter a new name, or add another alias. In the admin center, go to the Groups > Shared mailboxes page.

Change the name or email alias of a shared mailbox, or change the primary email address Later, you might want to change other settings, such as the mailbox name, members, or member permissions. After you have created a shared mailbox, you'll want to configure some settings for the mailbox users, such as email forwarding and automatic replies.